Thursday, I drop my son at soccer practice and head to Best Buy. I´m looking for hardware I can use to interview people over the telephone for my podcast.
I walk in and one of the blue shirts tells me where to look. I can´t find what I want, so I approach another employee in the computer department.
"I need a microphone to allow me to record telephone conversations for my podcast," I say.
He replies, "What´s a podcast?" I explain. He says he has nothing and directs me to the "Geek Squad" at the Customer Service desk.
I explain my need and the Geek Squad admits they have nothing in stock. (One of them was unsure what a podcast is.) They suggest I try Radio Shack.
I leave, secretly pleased that an old flashing 12 like me knows more about some aspect of technology than two (much) younger employees at Best Buy.
At my nearby Radio Shack, I state my needs. An employee points out two pieces of hardware. One is a connector into which I would plug my telephone cord, the other a digital recorder. She calls on her co-worker and the two of them quickly identify my need and offer me a solution. I spend eighty dollars and leave the store needing to get back to soccer practice to pick up my son.
Minutes after leaving the store I realize that I have no way to get the digital recording from the recorder to my computer. @#$#$@! I have to return the merchandise but can´t do it until Saturday.
On Saturday, I return the merchandise. The same co-worker consults another and they immediately offer me several more recorders that could connect to my computer. I get cold feet, remembering a microphone a co-worker had recommended. It may be much cheaper so I decline the upsell and leave with a refund.
I started out on Thursday thinking that Best Buy was my "best bet." While the blue shirts´ customer service was efficient, they didn´t have what I thought I needed. Radio Shack did. I also appreciated the way the two Radio shack employees worked together to offer me solutions to my need. They were hustling to get my business on both visits.
I like "hustle" in a sales person. I like the way they tried to find products that met my needs.
I´ll be back-more often.
"People forget how fast you did a job-but they remember how well you did it."