Yes, I think that every week should be customer service week. But for those of us who still have a ways to go when it comes to customer centricity, the week of October 5-9 has been designated as Customer Service Week. Of course, there’s a Web site.
I remember driving past a fast food outlet last year where the marquee read, “It’s Customer Service Week!” I was amused at that since the sign gave the impression that service would be better that week than others.
But I’m thinking of participating this year. Our customers (we call them “constituents”) won’t know anything about it,unless of course they read this blog.
But I’m thinking of targeting our staff with an internal promotion challenging them to “kick it up a notch,” as Emeril would say. We’re also rolling out a new web-based course on customer service and that would be a great time to promote it.
If you’re looking for a reason to promote customer service, that week might work for you. But you better get busy. You have about six weeks to prepare.
I dare you to follow me on Twitter. I’m @txglennross