If you’ve done business with anyone, anywhere lately (like today maybe!), you probably don’t need a report to realize you more than likely got really bad service.
You’d think in this tough economy customer service would improve since companies are trying to stay afloat. But it seems to be the other way around. Interesting.
At any rate, the Amazing Service Guy (and allbusiness blogger) Kevin Stirtz has just released his “State of Customer Service — Jan 2009” report. It’s a compilation of survey results and would be a good read for you. You can compare the nagging issues identified in the report with the type of service your company provides.
Pick up your free copy and take it to heart by putting changes into action in your business.