I’m on a bit of a rant today. I think I have mellowed a lot in recent years, but there is something that still drives me CRAZY.
People who don’t respond to emails or phone calls in a timely fashion.
I am not talking about strangers and I am not talking about the general, "Hi, how are your doing?" emails. I am talking about people with whom I am doing business or working with in some capacity.
Here’s my stand:
Taking a week or more to respond to an email is not acceptable. It is rude and inefficient. If you can’t manage your time better, you need to make changes.
Never responding to an email (again, a legitimate project related email) is unacceptable and irresponsible. Perhaps you should step away from the project if you cannot be more responsive.
Am I off base here?
To me, poor responsiveness is a symptom of much greater problems. Perhaps there’s some passive aggressive stuff going on deep in the brain, too. But for many, I think they have learned and GOTTEN AWAY WITH poor habits. We all coddle these folks in the desperate hope to get the information we need to move forward. We don’t say what’s really on our minds:
What’s your problem – get with it or step aside!!!
No problem, I really appreciate it. Poor, poor, dear, your schedule is so crazy…
So I guess we are part of the problem because we are reinforcing bad behaviors – giving them the love and attention they crave.
I realize I sound cold, but this is a basic expectation I have of everyone. Managers can do a lot to create an environment that reinforces the right behaviors. First and foremost is to be responsive yourself and expect that others will be too.