While December didn’t see any significant developments in the web services world, there was big news in the outages that plagued a few of the better know web-based applications. Social bookmarking provider del.icio.us, blog application Typepad, and the well known CRM tool Salesforce.com all went down for prolonged periods of time before Christmas.
Del.icio.us and Typepad I can probably forgive. Del.icio.us is not enterprise class stuff (nor does it claim to be), and while Typepad has lots of business customers, its downtime can be forgiven. But Salesforce going down for a full day is tough to take.
Not only is this bad for Salesforce with lots of enterprise customers relying on it being up all the time, but the rest of the web services industry looks to Salesforce as the standard bearer. Salesforce was the first to *prove* that a hosted application could compete against a locally installed application. They also set an example of how commercial web services can really work with their Sforce API.
But just as important as the wow factor in web services is the relatively mundane operational factor. Google is always coming out with new tools to dazzle us, but search results are always returned lightning quick, and operationally they are damn near perfect. It’s ironic, but a lof the magic is just the boring stuff done really really well.