This brief list in Inc. Magazine calls attention to resolutions we create to make our businesses more efficient and productive, yet we don’t follow through on.
You’ll find every time of resolution, (from conducting post-mortems on every job to meetings that last no more than an hour), and the reasons they don’t continue.
Talk about some true to life experiences – the list is spot on. Having worked for huge corporations and burgeoning start-ups, I have firsthand experience that most of these resolutions are made, and then fall by the wayside in every type and size of company.
THE REAL WORLD RETAILING TAKEAWAY
It takes a leader to lead, to inspire and to hold people accountable. The leader is the one person to make the resolutions stick.
One of the resolutions that the writer says fails is The 15 Minute Huddle. In many companies, that’s true. But in retail, it’s a mandatory and it has to be sustained.
Take a look at the key points I discussed regarding these meetings in this video.
The key is to find the applicable resolutions and adapt them to your business. In the retail business, 5-minute morning meetings were essential, and mandatory. We communicated the sales goals for the day, showed the advertising and emails that were in use, ran through any in-store events or promotions that were taking place, asked each employee to focus on a product or brand that they were going to introduce every customer to (and tracked those results) which drove incremental sales, and any other company or store news.
Five minutes, in and out, everyday. And those meetings resulted in three great things for each store:
1. Increased awareness and information sharing among employees — informed employees are happy employees
2. An increased sense of team — every employee was striving for the company same goals and working together to achieve them
3. They created individual autonomy — employees were given specific goals and duties that they were responsible for and could achieve. (it was a great morale booster for every employee to hear the it was the store manager’s day to clean the bathrooms).
We’ve all made these resolutions that go off track, and exactly for the reasons the author in the Inc. Magazine article states. It’s creating resolutions that are realistic, implementable, and sustainable that allows businesses to thrive.