I love Marin Joe’s in
Living in wine country is a blessing. The rolling foothills of the Mayacamas are picturesque and serene. Stress filled days dissipate as I meander through
According to the news reports yesterday, a chef from Marin Joe’s is allegedly a suspect in more than a few of the attempted abductions. The reports added that just four years ago, the chef, whose name doesn’t matter, was convicted of groping and assault in
Last night the media was swarming around the Corte Madera restaurant trying to get comments and find out who was behind the grill. If you take this incident and add the Domino’s Pizza video and go back a bit further to the chef taking a bath in a prep sink, you have to ask yourself “who is doing the hiring” at these places?
It would appear that the process of hiring has taken a downturn for some. I realize that it is easy, especially in tough economic times, to stray from the everyday toils of management. However, choosing the right people to represent your company, no matter how trivial their task may seem, is essential to strong growth and prosperity.
I know the Della Santina’s and the fact that they received this type of publicity will only be a blip on the radar screen for it isn’t the owner’s or the restaurant that had anything to so with the alleged assaults. But because the eatery is a well know spot and famous for all commuters and
This brings us to another point of management. Last night when I called the restaurant to see how they were doing, the hostess, who has been there forever, politely said the restaurant had “no comment.” She did it in such a manner that was completely professional and obviously the owners had instructed her on what to say.
Make sure everyone on your staff knows that they shouldn’t comment on anything that could have an adverse effect on your restaurant. A simple, “no comment at this time” suffices nicely for the media and they usually get the hint to back off. Some, however, will press to get a better story, more gossip, or some juicy details. Stress the “no comment” line and make sure everyone is aware of your restaurant’s policy.
Making a hiring mistake is forgivable. There’s no excuse for making a media mistake. That will stick with you forever.