Ah! I confess that writing “EQ Etiquette: What to Say When…” did me a lot of good. So much good, in fact, I’m going to continue on with the theme, because as I noted yesterday, there is just too much rudeness in the world and I’m tired of it.
So here’s what to say when:
1) An acquaintance congratulates you on winning an election or getting a new job: “Thank you. That’s very kind of you. I appreciate your support!”
2) An acquaintance loses an election or promotion: “Thank you. That’s very kind of you. I appreciate your support!”
3) An acquaintance congratulates you on positive media coverage: “Thank you. That’s very kind of you. I appreciate your support!”
4) An acquaintance condoles you on the hatchet job a reporter/competitor did on you in the media: “”Thank you. That’s very kind of you. I appreciate your support!”
Why do I keep writing the same response? Because what amazes me is how many times people send out messages (or leave voicemails) with words of congratulations or consolation — and they get no response. I hear about this all the time. It has even happened to me. And while I know everyone is super busy, and their inboxes are runnething over, and their IMs are dinging and ringing, and there’s oh so much to do…it’s still important to acknowledge others.
In fact, to succeed in business, you have to be able to acknowledge and respond to others. It’s a part of what we call “social intelligence” or knowing how to understand and get along with others.