Hire a floor manager for your office?
Reed Tinsley, in his recent newsletter, raised an interesting idea: would a practice benefit from hiring a “floor manager?” Reed saw the job as:
…an onsite operating officer who manages/supervises the patient visits for optimal customer service and group productivity. He or she watches exam room turnover, reminds an assistant to fill the emptied rooms, smooths out a bottleneck of patients waiting for lab work, ensures that the minor procedure room is ready when needed, and makes certain nurses and assistants are on hand when one or more are on break or otherwise tied up.
When my wife was in labor with our second child, the charge nurse in the L & D unit did exactly that – and she knew exactly what was going on with every patient (despite the fact that Pittsburgh’s Magee-Women’s Hospital did over 5,000 births, if I recall).
Who “runs the show” in your practice, making sure everything is working as planned?
BCBS settlement claim deadline is 1 week away!
October 19 — next Friday — is the deadline for filing claims under the $131 million settlement with Blue Cross and Blue Shield plans. An individual physician, physician group or physician organization who provided covered services between May 22, 1999, and May 31, 2007, and who has not opted out of this settlement (opt out deadline: September 14, 2007), is entitled to a payout as part of this settlement. Retired or deceased physicians are included in this class as well.
See the AMA website for details, instructions and forms.
Point of care computing issues
1. Do patients see the use of computers during patient exams as rude and impersonal? I can see the concern, but I think that patients will quickly become accustomed to it.
2. Transmission of infections using mobile devices: Apparently there are no studies to that effect, but we can see how this can happen. Anti-microbial surfaces in the products and plastic protective devices — along with hand washing — will certainly help these concerns.
3. Full-sized monitors and keyboards are more useful for most clinical applications.
An interesting look at how IT is developing at the point of care. We?re still adapting to these tools, and will find what works well, and what doesn?t.