Apparently T-Mobile has had a change of heart. The carrier won’t be charging customers for paper bills. This is a turn-around from an announcement earlier this month, when it was announced that those wishing to receive a paper printout would have to pay an extra $1.50 per month.
Considering all the fees that the carriers have tried to add, this is really good news, especially for those who need the paper version for expense reports or just for their records. The carrier took the high ground, noting that it will “be taking more time to determine the fairest way possible to encourage people to go paperless.” This is because the company noted that the paperless option was a way of encouraging consumers to “go green,” but as we previously stated it really seemed like a way for the carrier to get more green in the process.
Of course another factor is that state regulatory agencies received a large onslaught of complaints over this issue, which made the carrier do a double take on the process. So tack one up for those who need the paper.
Mobile Web Usage Increasing But Sites Lag Behind
Consider it a “chicken and the egg” dilemma. Usage of the mobile Web is picking up, but with few sites actually ready for the third screen the result is an experience that is somewhat lacking. This is one of the key findings in the recent results of the Yankee Group report “Best of the Anywhere Web 2009.”
It found that while 31 percent of mobile phone-owning consumers actually browse the mobile Web at least once a month, few sites are actually optimized to deliver a robust experience. Leading the pack for mobile Web browsing are news and weather related. And most sites scored about 52 on a score of 1 to 100.
“Unlike last year, most of the sites we reviewed adapt their content to many differing feature phones and smartphones. And some companies are also starting to incorporate location-awareness, something other sites should strive to emulate,” said Carl Howe, director at Yankee Group and author of the report.
A total of 27 mobile sites were evaluated and the findings suggest that Google and Yahoo (each scored a grade of 73) lead the pack when it comes to delivering mobile news. For search, Google also scored high earning a score of 81, while rival Yahoo! scored 76.
It is also worth noting that the mobile carriers were also found to need improvement across the board, but that’s hardly news!