Research in Motion is looking to expand its reach, and soon the company will be introducing the BlackBerry to Brazil. This follows the recent release of Dell’s first smartphone in the South American nation. Broadpoint AmTech noted that RIM has announced plans to bring the Curve 8520 to Latin America, and this could boost worldwide usage of the BlackBerry as Brazil is the fifth largest handset market, with more than 170 million mobile subscribers.
The analyst firm notes that this might not all be easy going for RIM however, as Brazil has high import tariffs, which need to be considered. On the plus side, ABI Research noted that wireless carriers are investing heavily year-over-year to improve the infrastructure throughout South America, something that should be good news to anyone who travels way down south for business or pleasure. Wireless carriers are focusing on improved 3.5G technologies including HSPA and HSPA+, as well as looking to the future with 4G LTE networks.
The point of all this is that the world is getting smaller, in no small part to the smartphones. While basic phones had been the mainstay in many parts of the developing world and in immerging markets, the release of the iPhone in China, and now BlackBerries in Brazil is proof that this could be the decade of the smartphone.
AetherPal Offer’s Third Party Help for Smartphones
About the only time a smartphone doesn’t seem like such a smart move is when it doesn’t work. Currently most businesses, or even individual users on the go have the option of calling their carrier or going to the carrier’s store. This isn’t always ideal, especially when far from home, but now we’re seeing a possible future with third party support.
AetherPal is a company that develops innovative software solutions, and among these is the Smartphone Customer Care support solution, which offers the benefits of providing support whether the end-user is in the office or on the go. So far this is pretty new, but last week AetherPal Inc. announced Scicom had become the first helpdesk to install a remote control solution for smartphones. The AetherPal solution allows Scicom to remotely handle and resolve support issues. Scicom seems like a good test subject as well, as the company provides global CRM consulting and technology services as well as education and outsourcing in this sector.
According to the companies, the AetherPal solution is meant to allow helpdesks to handle issues remotely, as if they had the handset in hand, and thus reducing troubleshooting time. I’ll be sure to watch for news on this service and hopefully report more on this option for small and medium-sized businesses in the near future.
Mobile App of the Week:
SalatTime – This week Squad announced the release of this app of the iPhone and iPod Touch, which is designed to help Muslim travelers know the exact time of a prayer, and to be automatically notified about this. It will also provide a compass (3GS version only) that will always show the right direction of the Qiblah for appropriate facing when praying. The app further includes the Islamic calendar with holidays highlighted on it, as well as a prayer list with short description. The app features multi-language support and includes Arabic, English, French, Russian and Persian.