Getting IT support whilst traveling is just another one of those headaches for the wary road warrior, but Areoprise, Inc. might have a way to make it a little less painful. This week the company announced the release of the Areoprise Mobility for BMC Service Request Management (SRM), a self-service app for BlackBerry handsets. It has the promise to help companies reduce IT costs, boost service performance and most importantly customer satisfaction. It utilizes Rhomobile’s Rhodes smartphone app framework.
The app enables users to submit and track IT service requests, while managers can review and approve team members’ requests from anywhere at anytime. The result can be a reduction in call desk volume, and even increase IT support staff productivity. “With more than two-thirds of all U.S. business workers considered mobile, it’s essential to provide a way for the workforce to submit, track and manage service requests while away from the office,” said Dan Turchin, CEO of Aeroprise.
The key benefits of this app include:
- Auto-discovers and mobilizes the service catalog
- Reduction in IT support costs
- Reduction in service desk call volume
- Increase in IT staff productivity
- Increase in priority to critical issues
- Reduction in business-critical asset downtime
- Resolves issues more quickly
- Deploys in a day with no programming required so as not to require even more IT staff to set it up!
This is certainly good news for those who travel a lot and require IT support from time to time, but the only downside is that this still requires a medium-sized business to have an IT department. But anything that helps it run more smoothly is probably worth considering.
Google Mobile App For BlackBerry Gets Update
This week also saw the latest update of the Google Mobile App, which is now available with version 3.5.48. This free download offers some nifty new features, notably the ability to let you search through you’re phone e-mail and address book in addition to the Web. You can utilize this search by typing or speaking a name into the search bar, with the e-mail address or phone contact then appears in the app’s search suggestion.
Are the Days of the Apple App Store Numbered?
I4U News is reporting that the Facebook mobile app store Mplayit is suggesting that the iPhone could be losing its dominance, or at least its edge, in the world of mobile apps. The argument is that most of the top apps are essentially the same regardless of the platform.
With Google’s Android picking up steam I have to agree. It does appear that the showdown over apps will be fought between those two mobile handsets, but as I’ve oftened stressed, there is much more to a quality smartphone than just its apps. The issue for the iPhone is functionality between its apps, and we’ll have to see how this battle with Android plays out.
After Hours (Music Making) Apps of the Week:
Looptastic Producer 3 – Want to take a spin of sorts with your music library? That’s exactly what Sound Trends had in mind with the latest version of its quirky app for the iPhone and iPod Touch. Users can mix and match phrases and grooves extracted from songs, and even use a mini touchscreen turntable to scratch out a riff, plus there are now the option to add effects such as flanger and delay. While it isn’t quite mixing at the Sound Factory, this is still pretty cool stuff. And at $14.99 you can be your virtual DJ without the need to buy an endless amount of vinyl records. This one is available now from the Apple App Store.
Star6 – This app from Jason Forrest (aka DJ Donna Summer) and Agile Partners will let you make (hopefully) beautiful music. By moving your iPhone or iPod Touch in the air you can manipulate and perform a variety of musical samples, and while it takes a good sense of rhythm and timing – rather than just failing your arms – with some practice your movements can become one with the music. This app is also available now for download from the Apple App Store for $5.99.
Be sure to check back every Friday for the latest from the world of mobile apps.