Julie Salamon is a former reporter for the Wall Street Journal and the New York Times. She had the opportunity to spend a year up front and personal in
Salamon was interviewed for the Kaiser Network which you can view here. My impression is that she may “get” what it’s like to work in an urban teaching hospital. She talked about the incredible stress, how hospital staff end up treating each other badly, but how, deep down, they really care about patients, about the work they do and doing it well. I could relate to what she was saying from my experience as an assistant administrator at
There are so many people from outside of healthcare who think they know what it’s like, and how to solve our problems. For example, Newt Gringrich is now a health care expert – can you believe that? So are Harvard management professors Michael Porter and Regina Herzlinger. Rather than coming at it from a high level, the way she tells her story it sounds like Salamon actuallry spent time around real patients.
It’s a short interview to watch, and I look forward to the book next week.