One of the cornerstones of emotional intelligence is being aware not only of your own emotions but of those around you — and then being able to respond, skillfully, to those emotions of others so as to get to a better result.
In your personal life, that “better result” might be more harmony, improved communication, and less hostility. In your business life, too, managing your interactions with others gives rise to improved communication, less reactivity, more productivity, and stronger team bonds.
But of course all of us have types of people to whom we just have a really hard time relating. You may struggle to be patient with people who are passive; you may feel suffocated by ego-tists. And for many middle-aged people, the most difficult people are…brace yourself…the young.
Which brings us to the topic of Gen Y.
Because Gen Y is way different than the other primary “generations” in the workplace right now (that would be the traditionalists (born before 1945), the Boomers (1946-1964), and Generation X (1965-1980). And understanding what makes Gen Y tick and what really doesn’t can be key to incorporating them into your work culture in a positive way — especially given that there are some 60 million of them.
Next Up: An up-close look at a Gen Y specimen.