Not to beat a dead, uh, issue, but we talk again and again in this blog about the importance of customer service. And yesterday, we talked about its even greater importance given the shape of the economy and the fact that the National Retail Federation is predicting very modest sales for the upcoming holidays.
Now Lowe’s comes along and underscores the point. Meeting today with analysts and investors at an annual conference in Charlotte, Lowe’s management stresses — guess what — customer service.
Among the points Lowe’s execs are making at the conference: the need to continually enhance customer service.
Executive Vice President Gregory M. Bridgeford says that the home improvement chain will remain focused on homeowners and those serving homeowners by understanding what customers value and by developing solutions to meet their ever-changing needs.
President and COO Larry D. Stone says the company is executing strategies that will enable Lowe’s to provide customer-valued solutions with the best products, prices and services.
Lowe’s vision, says Chairman and CEO Robert A. Niblock, is to become the customers’ first choice for home improvement.