I like this post on Frank’s Focused Performance Weblog called, Between the Boxes. Picture a process doagram, or a project pr process doagram. Boxes and arrows. Most people focus on the boxes, missing a hige opportunity to improve how the work flows and passes from one stage to the next. I have often said during talks about management that is it between the boxes that great management can shine. Here is a choice bit from Frank’s post:
"There’s usually a lot more performers in an effort than there are project or process managers, so the boxes, tasks, and subprocesses that are identified usually get a lot of attention. More attention often needs to be aimed at the arrows, handoffs, and deliverables. Most of my project plans have quite verbose task descriptions, often necessary to help clarify and define the outputs of the task in order to fully define completion for the performer of the work. I wish I could put information on the arrows, defining the actual deliverables, in PM software like can be done in software designed to map processes."