The month January is named after a Roman god with two faces — one looking forward and one looking back. Janus was the god of beginnings and endings. That seems fitting to me since January is the start of a new calendar year, even while our thoughts are still in the old.
My fellow AllBusiness.com blogger, Glenn Ross, writes the Customer Service blog on the site. Glenn wrote Before You Set Your 2007 Goals, Evaluate 2006 the other day. His title actually says “…2007 Customer Service Goals…”, but his message can also apply to a comprehensive look at your business as you enter January.
Glenn recommends you ask:
— What do we like about what happened in 2006?
— What do we want to do differently in 2007?
— What obstacles did we face?
— What additional resources do we need?
— Did our efforts make a difference?
— Did we achieve our goal(s)?
— What additional opportunities were created, and how will we take advantage of them?
My own business partners met in early December for a 2007 planning session, and we led off the meeting asking ourselves, “What kind of business do we want this to be? What is our vision? Has it changed since we started nearly five years ago?” You might want to preface Glenn’s 2006 questions with a review of your business vision. How you answer may affect your view of 2007.
Like Janus, take a look back before you switch your energies to the upcoming year. And even if you’re finishing up your first year in business, you’re still welcome to keep coming back to The First Year blog. When we get Comments up and running again, you can share your insights with other readers. In the meantime, send me an email, and I can pass your thoughts along in another post.
Happy New Year!