What’s in a schedule? Quite a lot, apparently. Proper scheduling contributes to satisfied employees, which leads to reduced turnover, improved productivity and better customer service.
The information was gleaned from the Holiday Aftermath survey conducted at the end of the 2006 Christmas season by Harris Interactive and sponsored by Kronos Inc.
Perhaps smart retailers will take heed and make scheduling adjustments prior to the 2007 selling season.
Retailers who automate and standardize scheduling can, as a result, consistently schedule employees based on skills, availability and work/life preferences while optimizing sales targets, labor budgets and customer demands, according to Kronos.
Among other advantages, automated systems make it possible for employees to make online requests for time off in advance, thus making it easier for managers to react and plan.
In some circles, it’s called getting organized. Always a sound idea.