People are quick to complain about company’s that offer poor customer service, so it’s always a pleasure to write about one that exceeds expectations.
Last December I bought a Garmin GPS (model nuvi 260w) for my wife who can tell you some hilarious stories about getting lost when ferrying elementary school students on field trips. I’ve used it on drives from the bottom of Texas to Georgia and from Atlanta to Nashville. I like it a lot, although it had an amusing habit of pronouncing the abbreviation of “DR” as “Doctor.” We always had a laugh when turning onto my Dad’s street as it would announce, “Turn left on Chesterfield Doctor.”
Since I figured the software hadn’t been updated in a year, I went to Garmin’s Web site and started the download process. But try as I might, I couldn’t get either of two computers to recognize the GPS once I plugged in the USB cable with the device attached. I did all the usual things, rebooted both the device and the computers, uninstalled and reinstalled with no luck.
On Saturday on a Labor Day weekend here in the US, I sent Garmin an email. According to their Web site, it could be three business days before I heard back. I was pleasantly surprised to open my email on Labor Day, two days later to find an email from them with directions.
Way to go, Garmin! I had no expectation of geting a reply on any weekend, much less a three-day holiday.
But now I’m good to go. On a trip that is.
Thanks, Garmin, for exceeding my expectations.
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