There is never a good excuse to gripe about your customers in public. It doesn’t matter how angry or frustrated your customers may make you. It doesn’t matter if they’re unrealistic or demanding. It doesn’t matter if they want you to walk on water. Never, I repeat, never dis them in public.
The only thing it will do for you is make the person you are speaking with wonder whether you’ve ever talked about them like that. I’m not saying you need to be a wimp and take abuse from a customer. Just don’t vent your frustration about them in a public forum. It will not be good for business.
That’s why I was shocked earlier this year when I read about some comments made by the CEO of telecommunications giant Verizon. I won’t add my opinion of his comments here, you can read “Verizon CEO sounds off on Wi-Fi, customer gripes” yourself and make your own decision.
And remember, just don’t do it.