OK – we could look at this concept with a cynical, jaundiced eye and think, “oh, puhleeze!”
Or, we could think that an unhappy workplace is one where staff is unhappy, which means that the atmosphere with patients is dour and patients pull back. A place where we work hard, where our work is serious, does not have to be depressing. Particularly when our health – and longevity – is at stake, people will look for the positive.
Some tips on creating a “happier” atmosphere are pretty straightforward and simple: greet your staff during the day, build a “culture of praise” (“thank you” works as a starts), start meetings with something positive rather than just the problem, and so on. Smile sometimes, even if you have to be conscious of it.
This isn’t “New Age” propaganda. I’ve worked in places and have friends in places where the change in CEO changed the atmosphere from dour – and living in fear – to a more upbeat, motivated and successful business. In one large hospital, the new CEO was a low-key guy. But he was positive in working with his direct reports, and that translated into how we worked with others in the hospital. We saw the results, in terms of what was being accomplished, including financial performance.
This is going to be a tough year or two, between the reimbursement picture and a looming recession in the
Ok, now smile J !