The CLO (Chief Learning Officer) website offers this interesting article called, Manager’s Quiz: Are You a Coach or a Referee?
It’s good to clarify what coaching is and is not.
This article differentiates coaching from refereeing and hilights the vicious cycle of great coaching: Managers don’t coach because they don’t have time and they don’t have time because they do not coach enough!
The article offers the following questions to determine if you´re a referee or a coach for your employees. Answer true or false to the following questions:
My employees learn more from navigating a task by themselves, so I stay out of their way.
There is no time to meet with people before every task, so I wait for them to come to me for help.
I always assign people tasks that I know they can handle without my assistance.
I meet with people once, tell them how they should handle a task and then let them handle it. They´ll come see me if they need more information.
It´s better to let people make a mistake-they´ll never make the same one twice.
I would add the following questions:
1. Is the focus your goals/desired outcomes or his/hers? Coaching conversations should be focused on what he/she wants to accomplish.
2. Are you open to a variety of ideas and outcomes or do you have a particular outcome in mind? We sometimes think we are coaching when we are really just providing polite direction.
3. Who’s doing most of the talking? Coaches ask lots of open ended questions but otherwise let the other person do most of the talking.
Here are a couple posts I have done on coaching: