As I answer this I count 438 emails received thus far today; many of those are to the point – some have “smileys” in them. I find that the email content depends on the personality of the person communicating the message. Many D styles will get right to the point without regard to emotion where an I style will always ask personal “How are you doing” questions and add in those LOL’s. For business communication I would have to say it depends on the type of communication with that client. If the client is close or is an I style themselves then they get comfort from a more loose style than say a D style would. At NationLink we have a philosophy that includes “Entertaining” our clients and insuring they leave us with a memorable impression and we encourage our staff to have fun – if that is using a more “fun” style in their emails then it is endorsed. We also teach everyone to recognize the audience and insure that the communication style fits that person – we ask “How would you prefer us to communicate” and overwhelmingly it is via email. Which brings be back to my 438 emails – no one calls me any more.