Being informed is important to me. I don’t like being caught off-guard or unprepared, and I feel wasting someone’s time with questions you could have answered yourself is disrespectful. If I haven’t written the phrase “doing my homework” in every single blog, it’s probably in every other. If you aren’t familiar with the skillful technique I’m about to share with you, start using it now!
I found a company whose services I wanted to learn more about. But before calling said company, I tried to learn as much as possible about it. I read through each page of its website and developed an idea of the types of questions I wanted to ask. I made some notes and thought about how best to get the information I needed. After I understood as much as I could, I dialed – and sure enough, the president of the company picked up the phone.
Although it WAS late afternoon, I understood what he was doing when he politely asked to return my call the next day. He was very smart to ask to do so. When another company or individual calls you out of the blue (with questions!), you’re forced to respond without having had the time to prepare. He hadn’t done his homework. He had no idea who I was or what I was about. And that would have put him at a serious disadvantage. By asking to call me back the next day at a set time, he was giving himself twenty-four hours to prepare.
When he returned my call the next day (not a minute later than we had specified), he mentioned he had visited my website and gave me several thoughtful compliments. And he was able to connect with me in a way that would have never been possible the day before.
Don’t be surprised or shaken up if you receive an unexpected phone call! Take the time you need to prepare for a conversation, even if that means having to delay it. You never know who might be calling you.
Stephen Key is a successful award-winning inventor who has licensed
over 20 products in the past 25 years. Along with business partner
Andrew Krauss, Stephen runs inventRight,
a company dedicated to educating inventors about selling their ideas
and the skills needed to succeed. You can and listen to the weekly radio show on inventing. Get In The News, list your invention to have media outlets find you for news stories.