To make sure that you make a good first impression when office visitors step through the door, do your best to project an air of professionalism. That means smiling and greeting them loud and clear with a “good morning” or “good afternoon,” asking who they are visiting, asking their name, and keeping them informed after you’ve notified a colleague that a visitor has arrived. This can be as simple as saying, “Mr. Fox will be with you shortly.” Also, offer a refreshment as they wait, and always be ready to provide practical information, such as where the bathroom is located.
For more on making good first impressions, be sure to read How to Hire the Best Receptionist for Your Office.