To follow up on my previous two posts, here are some caveats. The main point is that you have to understand how you actually use IT in order to properly budget for it.
Of course, there is no one-size-fits-all recommendation for business IT. There are plenty of exceptions, for example, if you just bought a phone system then you aren’t going to save money by ripping it out and replacing it with a managed service. Or, if you just rolled out a new application then you can anticipate heavy tech support requests and this may not be the best function to outsource. In general, the greater degree of IT customization that you have the more IT development, management, and support staff you will need. The more dynamic your IT environment, the better off you are with dedicated IT staff because it can get costly to pay by the incident for every change you make to an application, network, server, or workstation It is absolutely critical that you understand how IT is integrated into your business processes in order to develop an appropriate IT budget. Although there are similarities, like snowflakes, no two businesses are exactly the same.