Every day we’re hearing more about companies using Twitter to
deliver better customer service. From big names like Qwest, Quicken and
Comcast to small businesses and even government agencies, many
organizations are using Twitter to serve their customers better. Search
Google on variations of “Twitter customer service” and you’ll see over
33 million results.
Clearly Twitter is making its’ mark on the world of customer service. So over the next few weeks I
will be writing about this. I’ll be sharing ideas and practices you can
use to make Twitter an effective part of how you serve your customers.
And I’ll show examples of real companies using Twitter, how they do it
and what results they get.
And I’d like your help.
If you are using Twitter to connect with and serve your customers,
I’d like to know. What are you doing and how is it working for you?
Your experience can help many other people navigate their way to an
effective use of social media tools, like Twitter. So, please let me
know if you’re using Twitter in your business, how you are using it and
how well it’s working. (Don’t worry, I won’t share any of your
information without your permission.)
You can use this CONTACT form to send me a private message.