To be fair to the TSA, they have totally different missions. But Seth makes some excellent points.
The reason I believe this is important is the way JetBlue anticipated its customers’ needs and worked to enhance them as much as possible.
How can you do the same for your customers?
Now, here’s the kicker: you don’t have to be the owner of your business to do this. If you are manager of a territory or store or store’s department, what can you do to enhance your customers’ experiences?
If you are a brand new salesperson, what can you do to enhance each of your customers’ experiences even if you work for a company that isn’t customer-centric?
Be a customer service leader. Stand out from your competition and from your peers.
Update: Steve Pavlina demonstrates that one person, no matter what their status, CAN make a difference. Notice that he talks about moving from a mindset of being self-focused to that of being service (or customer service) focused.