Customer service should be as routine as paying your bills. Remember that every contact with a customer — whether it’s by e-mail, phone, written correspondence, or face-to-face meeting — leaves an impression. Use phrases like:
- “sorry to keep you waiting”
- “thanks for your order”
- “you’re welcome”
- “it’s been a pleasure helping you”
Never argue with a customer. Instead of focusing on what went wrong in a particular situation, concentrate on how to fix it.