Recently my sister and I drove my 82-year old mother from
Mom’s a big fan of Hampton Inn’s (owned by Hilton) and even when she’s 82, that old saying, “Aint’ nobody happy if Momma’s not happy,” still applies. So we stayed at two Hampton Inn’s, one in Beaumont, the other in
Visualize this: you’ve been driving in a car for nine hours with your mother and your sister. By late afternoon you figure out where you need to stop for the night and you call ahead for reservations. An hour later you pull up in front of the hotel, climb out of the car, stretch your tired muscles, and go inside to register.
In both cases, in
Now, recently I’ve traveled on business and stayed at Marriott’s, Hiltons, and Embassy Suites. The front desk staff in those hotels were courteous, but extremely business like. The word “efficient” comes to mind.
But these two “Hampton Inn ladies” were “small town friendly.” It greatly eased our transition from car to hotel room and I will be forever grateful to both of them.
If you are in the hospitality field or in a profession that uses a receptionist or something similar, I hope the first competency you look for is friendliness coupled with an instinctive smile.
Doing so really contributes to customer satisfaction and loyalty.