Kip has a solution for everything.
Whiskey! That’s right; do you
have a sore throat? You should gargle
with some Whiskey. Did you fall down in
the woods and punch a neat 2-inch hole through your leg? You’re going to need a LOT of Whiskey! “You traveled all the way to
Kip’s enthusiasm; but I focus it on obtaining more hotel points and flier miles
(less on Whiskey). Yesterday, my boss
Eric learned that I had over 300,000 points with Marriott and he asked me,
“How did you do it?” At first,
I was tempted to tell him, “I stay in a Marriott 20 nights per month,
DUH,” but I quickly thought, “no, there’s more to it than that.”
Some of you
might remember the incident I blogged about a few weeks ago where the crazy
turn-down service lady let herself into my room at 9:30pm while I was sleeping… then snuck in again
the next night after I’d asked to be taken off the turn-down service list? The hotel was so embarrassed by my apparent
“distress” over the matter that they gave me 30,000 extra
points. I seriously doubt I was quite
that distressed, but I didn’t turn down the points. Curiously, they offered me everything under
the sun except for points, at
first. “May we buy you dinner, Mr.
Walker?” No, I already ate and I’m
on an expense account, it really doesn’t matter to me who buys me dinner. “Can we bring you dessert?” Again, no, for the exact same reasons… I
finally told them, “I’m on business travel. I would appreciate some extra points in my
account so that my wife and I could enjoy the amenities at one of your other
hotels.” Everyone smiled, then Viola! Points were given.
not advocating being the most picky and unreasonable customer in the world,
just to earn a few extra points, but when you are inconvenienced, extra points
are certainly there to be had! Here are
some of my recent experiences and the points I’ve milked out of them:
- Maid left empty Evian bottles
and other trash on the floor, and did a generally poor job cleaning the
room: 1,000 points.
- Maid “cleaned out”
the fridge in the mini-bar and discarded my leftover Cheesecake Factory
White Chocolate Raspberry slice.
2,000 points and the bellman ran to the Cheesecake factory to get
me another piece, but I’m still not really over it. Seriously, would YOU go to someone’s
house and throw their food away?
- NWA fails to upgrade me to
first class as a Platinum flier, 1,000 points every time it happens (its
- NWA fails to get me an aisle
seat in coach after they fail to upgrade me to first class as a Platinum
flier: 1,000 points, but I had to write a letter.
- NWA cancels my flight, sticks
me in a hotel, and schedules me to leave at 5am the next morning: 2,500
points, but I had to write a letter.
you see? There are points to be had if you don’t mind a polite but stern and
firm conversation (without the Whiskey, Kip…) with a hotel manager or a nice
letter to an airline. When writing letters
to airlines or hotels, its always helpful for them (and by proxy, to you) to
include dates of your flight or stay, fight numbers, confirmation numbers, etc,
so they can find your records more quickly.