USA Today ran a great article about hiring for the holidays. There is some interesting information and tips here.
And USA Today isn’t the only publication running stories about hiring seasonal holiday workers. These workers are hired to help retailers through the busy holiday months, when a huge influx of customers keeps stores hopping for several weeks.
Do you have enough staff to get you through the increased busy time period while maintaining customer service levels? Or do you even need the employees?
THE REAL WORLD RETAILING TAKEAWAY
Take some time to evaluate whether you really need the help or not, then proceed from there. Here are a few things to consider:
Make sure you really need the help. How much do your sales increase in November/December? Do they increase during specific time weeks or times of the day? Take a look at your sales trends. You may not need the employees and are just adding to your payroll costs, which negatively impacts your cash flow.
Hire like they’re the real deal. Don’t settle for sub par employees just to fill a position. Seek the best candidate for the job and that way you may be pleasantly surprised with their performance. I’ve worked for retailers where we did exactly that and ended up hiring the person for a permanent position and got rid of a sub par employee).
Give temp help jobs that won’t impact your store experience. Stocking shelves, greeting customers, putting away products that customers try on but don’t buy, etc. are all jobs that are great for your temporary help. If the person is of higher caliber, start giving them other jobs — self-starters will want more responsibility anyway.
Now is the time to start thinking about hiring employees for the holiday season.
How are you going to go about hiring the right employees?