I spent the noon hour sitting in a doctor’s office and gave quite a bit of thought to a number of sarcastic or satirical headlines and text to introduce the link below.
But I’m not going to do that. Instead, I’m going to point you to this article about the difference enhanced customer service has made for Vonage.
Bookmark it and/or print it out. The next time someone doubts you when you propose enhancing customer service, show them this.