to complain that we spend too much time in meetings. The hours consumed by
group problem solving, planning, presentations and review can seem endless. When
the focus is simply to get to the end of the agenda, slogging through minutia
can be draining and feel like a struggle.
paradigm by closing your next meeting with a success story. I was introduced to
this technique as a member the board of a non-profit that provided job
placement for people with disabilities. My human resources background and
involvement kept me close to the operations while my peers on the board limited
their involvement to budgets, funding, logistics and infrastructure. The
Executive Director introduced the practice of devoting the end of our monthly
sessions to describing a success of an individual whose life had been
dramatically changed by employment opportunities gained through the agency.
Board members left sessions with a reminder of what all of the details and
staff meetings can also be a terrific forum for bringing in an employee to
receive recognition and thanks for special performance. I’ve seen the greatest
impact when a manager is given the opportunity to introduce their subordinate
and describe the accomplishment. There is no reason to alter typical meeting
content; the employee won’t want to stick around.
involve customer service, innovations, milestones or a new way to tabulate
accomplishments. Even in the toughest situations there’s got to be some good
news to spread around. Has someone found lower cost materials or improved a
success stories become part of the cultural norm don’t be surprised when more
than one person chimes in to add to the conversation. People look forward to
the feature of the week or month and will seek out examples to add to the list.
Wouldn’t it be nice to leave every meeting on a positive note?