J.C. Penney Co., according to a story in yesterday’s Dallas Morning News, is checking up on employees who don’t show up for work. Reduce absenteeism, the story says, and boost the bottom line.
“In an effort to improve its numbers, Plano-based Penney implemented a program two months ago,” reporter Jason Roberson writes, “that is staffed with workers who gave up their daily customer service responsibilities to work solely on reducing absenteeism.”
Employees who are out sick for more than three days can call the company’s PowerLine. The PowerLine team, based in Salt Lake City, determines the type of benefit, if any, they receive — workers’ compensation, short-term disability or a leave of absence.
PowerLine employees continue checking on absent workers until they return to work.
Key points noted in the article are:
- When an employee is out on disability and no one checks on them, they may stay out longer than necessary. It is smart for companies to let these employees know the company cares.
- Changing the corporate culture can improve absenteeism. Authoritarian managers cause absences.
- In some cases, attendance reward programs are helpful.
It sounds as if a little compassion goes a long way toward having employees who show up for work.