Regular readers know that I seldom go off on rants about employees who give me poor customer service. Not that I don’t discuss them, but I seldom “rant.”
However, I have been known to rant about topics related to time management especially as it impacts how an employee delivers a customer service experience.
One such post, When You Don’t Have Time To Take A Time Management Course, drew the attention of one of the folks at Gtdagenda.com. He offered me a free subscription if I would try the system. No other promises were made.
I agreed to try the system since I’m a disciple of David Allen and his Getting Things Done philosophy. I first blogged about gtdagenda.com shortly after I started using it in the post, My Customer Experience With Gtdagenda.com.
If you’re looking for ways to increase your productivity, then I highly recommend you read David’s book. While you can use the system at gtdagenda.com, it will make more sense once you read the book.
I like the system at Gtdagenda.com and I intend to continue to use it. It follows David’s system relatively well (although I don’t see a “Waiting for…” component). It does however, allow you to break goals down into tasks and the tasks into “next actions” which is the basis of David’s system.
One thing it could do better is to be quicker when offering support. On October 29, I posted a question in the support forum about how to schedule a reoccurring task such as backing up my computer every Friday. Yet know one replied to my question, although one other person expressed interest in learning how to do it also.
As I mentioned in my first post on this topic, the second thing gtdagenda.com could do better is to help new users through the learning curve. Here they could take a lesson from Basecamp and provide 2-3 minute screencasts that explain how to use each component. I frequently found myself frustrated with the interface because I am not tech-savy and it had been awhile since I had read David’s book. But I made myself hang in there until I “mastered” the learning curve.
If you’re a David Allen disciple and you’re looking for a software that helps you follow his system then give gtdagenda.com a try. It has three levels, the basic is free, and the others are, to me, reasonably priced.