Friday Night Links–The Sunday Edition By Glenn Ross | In: Sales & Marketing Life happens, so my traditional Friday night post is several days late. Carol Carter at Retail Strategies, posts an example of how customer service can start at the bottom and work it’s way up. Another example of an employee who felt empowered. Seth Godin posts an example of what might have been a good customer service idea in theory, but was a bad idea in reality. Michele Martin at the Bamboo Project illustrates how on the job training can be effective at teaching customer service that exceeds the need. Mike Sigers at Simplenomics has a great post which is a perfect example of why forming relationships with customers is crucial to a business’s sucess.