Want To build more effective relationships with your customers, co-workers, and family?
Here are four must-read books that I highly recommend. The good news is that these books teach you relationship skills that can benefit you in all areas of your life, not just in your career.
- How To Win Friends And Influence People, by Dale Carnegie. The granddaddy of them all. The prose may be a little stilted, but it’s still five stars on my list. I also recommend taking the 12 course from the Dale Carnegie Institute. It’s so good I used to teach it back in the 80’s. I plan to do it again when I retire.
- Love Is the Killer App, by Tim Sanders. Tim discusses both the importance of relationships and gives examples of tactics you can use.
- Never Eat Alone, by Keith Ferrazzi. More strategy, a lot about Keith, and a few tactics. Still well worth the read.
- The Ripple Effect, by Steve Harper. This book doesn’t have the national following of the other books, but in terms of actionable content, it’s right up there with them. Stronger on tactics, I’ve read it twice and want to read it again.
If you were to ask me to recommend only one book, I’d have to go with Tim Sanders’ Love is the Killer App. I choose it over Dale Carnegie’s seminal work only because it’s more modern and perhaps readers will find it more relevant. The second book I would recommend is Steve Harper’s The Ripple Effect.
Follow me on Twitter. I’m txglennross.