Michael Chaffin, at Star In The Margin, points us toward John Fareed at Hotel Interactive. John has an excellent article on resolutions for hoteliers, most of which are relevant to any type of business.
It’s his last five resolutions that you’ll find most relevant if you’re outside the hospitality industry. For example,
Identify every customer touch point and continually strive to ensure that they are positive "personal´ experiences.
What are the touchpoints in your business? Have you determined how you can build on your customers’ experiences each time they come into contact with you and your employees? It’s not just front line staff, either. How are your customers treated by your back office staff (accounting, service, etc.)?
I encourage you to click through and read John’s article. It’s short, but he goes into more detail on each of his resolutions.
And a tip o’ the Stetson to Michael for pointing us there.