They keep coming in — comments about the Great Marshall Field’s/Macy’s Controversy, which erupted last year in Chicago when Macy’s took over the venerable and much-loved Chicago retailer.
Yesterday in this space, I reported on a reader and shopper from Chicago who noticed how few cars there were in the parking lot outside the Macy’s at her local shopping center. When Marshall Field’s was there, she said, the lot was always full.
And that prompted an Atlanta reader to “wonder if the situation is the same for Rich’s.” That homegrown and beloved Atlanta store was taken over by Macy’s several years ago. This Atlanta reader noted, “I do not like Macy’s.”
Another Atlanta reader commented, “I wish Atlantans were as assertive toward maintaining the Rich’s sacred name as the Chicagoans are about Marshall Field’s name. Rich’s was such a beloved legend here. My highest compliment to a Macy’s salesperson today comes when I occasionally receive customer service reminiscent of the legendary Rich’s customer service, and I tell them so. My Great Aunt Claire, who retired from Rich’s many years ago, worked there when everyone knew Mr. Rich, and Mr. Rich knew all his employees by name.”
And a Chicago Marshall Field’s fan reported that the protest over the loss of Marshall Field’s is not limited to the Windy City. “I have been contacted by thousands of displaced shoppers all over the country. People say, over and over again, they don’t like Macy’s cheap knock-off merchandise.”
Marshall Field’s, this Chicagoan wrote, “knew what the lady wants and they knew the customer is always right.”