Some time ago I was publishing my favorite links of the week on Fridays. But life has been too hectic lately. Let’s go right to the links:
Michael is up again in a post important to those with Web sites entitled Hospitality 2.0
Tom Vander Well at QA QnA discusses internal mission statements. If, like me, you’re going to begin rethinking your customer service policies and procedures, this post may resonate with you.