Last month, I wrote several blogs on dealing with difficult people. Mostly I was talking about how to handle them in one-on-one interactions.
But last week, Nancy Germond, who writes the Allbusiness.com “Risk Management in the 21st Century” blog, posted a great piece on assessing — and reducing — jerks’ total cost to your businessplace, as well as identifying jerks in the first place.
This latter is an especially helpful part of her post, as one tactic of bullies is to deny the fact that they’re being jerks and to imply, instead, that the observer is over sensitive, paranoid, or just plain delusional.
Gotta love ’em — and you really gotta read her blog.