It appears I struck a nerve when I wrote about Employee’s Sense of Entitlement a few weeks ago.
I was stunned at the number of emails I received, with each of you in total agreement with my posts. Some of you asked what you could do about it and one person even wanted to start a group to address the issue and try to figure out solutions.
I personally continue to go down the road of working with these employees, some of whom are “getting it” while others continue to feel entitled.
At one company I’m working with, a woman complained about her sense of overwhelm with me and the business owner. I offered up a number of solutions which were just met with more complaining. After half an hour, I called her on the carpet and said, “If we’re going to fix this, then you have to be flexible and meet me half way.” She complained for another ten minutes and then I ended the conversation. She wanted to have a private conversation with the business owner (a guy who wears his heart on his sleeve, is incredibly generous, and wants nothing more than for his employees to be happy). Good for her. Bad for me.
THE REAL WORLD RETAILING TAKEAWAY
Sometimes entitled employees will always feel entitled.
As small business owners, we need to be firing on all cylinders. If we’re one cylinder short, then the entire engine suffers and we simply cannot move forward at the speed we’d like to. So after trying a few times to repair the cylinder, we eventually realize that we just have to replace it.
It’s as simple as that.
Stop agonizing over what to do. Take a pragmatic approach to the issue. Talk with the employee. Operate with honesty and integrity and do everything to try to address the employee’s issues while being a smart business owner. If that fails, try again. If that fails, stop banging your head against the wall and take action – it’s time to find a new cylinder.
I hate to paint this generation with one broad brush stroke. It isn’t fair. I still encounter fantastic employees everywhere I go. We just have to search a little harder to find them.
How are you dealing with the entitlement issue?