It may seem like the ever-decreasing scope of our communications — from face-to-face talking, to phone calls, to email, to IM, to Twitter — might threaten to destroy our social skills. But I read about an exchange that occurred between two businessmen via Twitter that proves civility can still rule in the age of Twitter — in fact, when used correctly, it can be enhanced.
It seems that in a story about the iPad, Mashable used some images from GDGT, a social networking site. A representative from GDGT took offense and tweeted about it. You can read about what happened next at Businessweek. It’s a good lesson on how powerful an apology and a promise to fix things can really be.