If you’re like most small business owners with an online presence, you have several email addresses which provide a variety of ways for customers to contact you. And you have different people assigned to deal with the mail that comes into each one of those addresses:
- Joe handles emails that come to email@example.com
- Sue handles emails that come to firstname.lastname@example.org
- Mary handles emails that come to email@example.com
- Bill handles emails that come to firstname.lastname@example.org
That’s all good and well when each of those people get the email and respond. You can tell who the email came to and who sent a reply. But what about those times when Bill forwards an email to you and Sue because he’s needs additonal information to take care of an issue? Or when Joe hands off an email to Mary?
Who keeps track of all this “handing off” from one person to the other? And most of all, who makes sure someone gets back to the customer with the proper information included in the response?
Whew! Makes me tired just thinking about it.
Well, here’s a solution — Email Center Pro. You use this web application (created by Palo Alto Software the makers of Business Plan Pro), to enhance your current email client. It makes handling email much simpler and less chaotic. Within Email Center Pro you can assign emails to others, add notes and track who has what so nobody drops the ball.
If you’ve missed even one email that got caught up in a confusing mess of hand offs, you need to take a look at this product. There are many levels for different types of users and there’s a free version too. Payment is a resonable monthly fee for all levels and all paid versions come with a 30-day free trial.
Take a look at it and let me know what you think by leaving me a comment.