I found this in my inbox today.
Dear Frank Ross,Now I understand that customer input is very valuable to companies like eBay. However, I wonder what makes them think I have 20 minutes to spare for them? I usually bill at $100 per hour for my consulting business so do you think I could get by with sending them a bill for my 1/2 hour minimum? (Laughing).
Thank you for being a valued eBay user. We’re always trying to improve the eBay experience, and there’s no better group of advisors than our buyers and sellers. We invite you to take a 20 minute survey to express your opinions. Your input will be greatly appreciated. To take the survey, please click the link below or copy and paste the link into your browser.
But seriously my time is valuable and I suppose I should commend them for telling me how long it will take so I can consider whether or not to take it on that basis alone. Too often I am asked to complete a “5 minute survey” that ends up taking 10 or 15 minutes. In a home based business (or for that matter, just about any business), good time management is essential to managing your day. And things like these can be tremendous time wasters.
Now back in the day, when I was in love with eBay quite a bit more than I am now, I might have taken this survey just on the basis of trying to help them improve their business. One problem with this survey is that I was not clear from their email whether it would be intended for me as a buyer or as a seller on eBay. I do both there. At this point in time I think eBay should be listening to what their sellers have to say.
Anyway, curiosity got the best of me and I did take it so that I could report on it. And it is for sellers. However, it appears to be for current sellers and didn’t seem too interested in me, due to the fact that I have not sold much there in the past 180 days. As a result, the survey actually took far less than 20 minutes.
If you have a couple of minutes to spare and are an eBay seller, are you going to go ahead and take it? Although eBay really should give us something for our trouble, it is nice to think they are reaching out to their sellers.