eBay Radio had me on last week to discuss customer satisfaction and retention topics. Here’s the link to the interview with Griff.
That Friday, myself and Janelle Elms held an eBay Community Workshop on the same topic, but we covered much more than was allowed on the 8 minute eBay Radio Segment. It’s called eBay Customer Satisfaction and Retention (brilliant!). There’s tons of new info and insight.
Thanks & Enjoy!