My fellow AllBusiness.com blogger, Glenn Ross, wrote about the “harder right” vs. the “easier wrong”. He recounts the old joke about the man who was looking for his lost wallet under the bright street lamp, not because he lost it there, but because it was easier to look for it there because it was brightly lit. The man was trying to solve a problem the easier way, but to his own detriment. Glenn tells in his post about several businesses that tried to solve a problem that was costing them money, but instituting a policy that would potentially cost them customers. It it worth it to alienate customers to prevent other customers from making your life complicated? Read Glenn’s post and decide for yourself.