At the end of the day, I’ll be honest with you, if you use cliches when dealing with customers, you risk putting the whole ballgame between a rock and a hard place. This could absolutely negatively impact your bottom line, 24/7. The fact of the matter is, it boggles the mind that there’s an ongoing abuse of the King’s English. ‘Nuff said?
Over at Manager-Tools.com, Mark posts about a certain phrase that really aggravates him. I’ll be honest with you, it’s “I’ll be honest with you.” (Sorry, couldn’t resist.)
Check out the comments to his post, especially Indiana’s comment which contains a great link (which, let me be frank, is where I found many of the above cliches.)
Bottom line: (oops!) Don’t use these with customers. Although not a cliche, the business expression I hate the most is “value proposition” when meant to be a synonym for “benefit.” People, you’re not impressing anyone when you use it that way, least of all your customers.
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