This morning, my traveling companion woke to find that her charging iPhone was dead. What could she do? We’re away for the holiday and she has no phone and no Internet access. Essentially, Apple provided a very stylish piece of garbage for her to carry.
I did a little digging – my Blackberry and my Lenovo laptop with an EVDO modem are working just fine – and found that this is an extremely common problem. Here’s the answer http://www.fixya.com/support/t169594-dead_iphone. Simply flip a switch twice and hold down 2 buttons until it resets. Great. Why isn’t that printed on a sticker on the back of every iPhone and iPod?
Because that’s what your beloved Apple would do if they actually cared about their users. Instead, they are the only company on earth who makes units without field-replaceable batteries. This is a lesson that companies learned, oh I don’t know, maybe 25 years ago. But while everyone rushes out to buy the last iCrap they don’t realize that over 50% of anything that starts with i ends up needing factory service to replace a damn battery. That’s sick. Why would you tolerate that?
People ask what I have against Apple. The thing is that they betrayed me. Betrayed me like a woman whose husband runs off with her best friend. Back in the day, Apple used to design and manufacture devices and OS’s to give customers the best experience possible. Now, they design and manufacture devices to give APPLE the best experience possible. A significant amount of their revenue comes from repairing devices that just need to be reset and from replacing batteries that consumers can’t replace themselves.
And this is why no business in their right mind would ever equip its employees with an iPhone. Do you want to take the tech support call and explain that the device needs to be sent to the factory even though it is brand new? How much revenue do you lose every minute your sales people don’t have a phone?
That’s the difference between consumers and businesses. Consumers buy crap because it looks cool. Business need to buy things that work.